Messages (Inbox, Compose, Manage)

This topic describes the behavior of records in the Message Center:

• The Inbox displays all notifications and messages received in the Message Center, both system generated and manually composed by other members.

• Messages that have not yet been read are displayed in bold.

• Automated notifications sent by the Rules Manager have a System Generated icon displayed to the immediate left of the From column.

• Messages with urgent priority or sent with attachments are noted with icons.

• Messages to which a reply has been sent will include a return arrow on the message icon.

• The toolbar at the top provides options to Compose a new message, Delete a selected message, Move a selected message to a personal folder, or Refresh the Inbox. 

• The fields on the right allow you to filter the Message Center based on the type of message:

  • Personal Messages are those manually composed and sent by another member.

  • System Generated Messages are those generated by the Rules Manager based on system events.

  • Work Order Messages are those indicating a new work order.

• The Folder field allows you to switch the view of the Message Center—for example, to Sent Messages. The Manage Folders button directly to the right of the Folder field allows you to create personal folders in the Message Center.